Sign into the account you created at checkout or check the order confirmation email you received to find the tracking number and order confirmation. The email also contains a link to your order status page.

If you checked out as a guest, you can track your order using the order confirmation email received at checkout.

At Stormy-Rose, we want you to love your purchase! If you're not completely satisfied, we offer a hassle-free return and exchange policy to ensure your shopping experience is smooth and worry-free.

Return/Exchange Period

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, undamaged with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll send you a pre-paid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

To start a return, you can contact us at info@stormy-rose.com.

Exchanges

To start an exchange, you can contact us at info@stormy-rose.com.

If your exchange is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent back to
us without first requesting an exchange will not be accepted. 

Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, we’ll
cover the return shipping cost within the eligible 7-day return period. Please
contact us promptly so we can assist you.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

Refunds

You will receive an email notification once we’ve received and inspected your
return, and inform you whether the refund has been approved. If approved, the
refund will be automatically processed to your original payment method within
10 business days. Please note that it may take additional time for your bank or
credit card company to process and post the refund.

If 15 business days have passed since your return was approved and you have not
received the refund, please contact us.

For any questions, feel free to contact us at info@stormy-rose.com.
We appreciate your support and look forward to serving you!

The Shipping Policy can be found here.